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Privacy Policy

At The Reverie Saigon, we recognize that it is not only our professional responsibility, but also the fundamentals of our business to properly use and safeguard the privacy of all personal information collected from our customers.

In order to avoid the outflow of your personal information and to protect from any illegal access, we have established proper and commercially reasonable steps to safeguard n manage the personal information you choose to provide.

1. The purpose and scope of the collection

The main data collection on thereveriesaigon.com includes: Name, phone number and address of the customer. This is the information that members need to provide to thereveriesaigon.com in order to contact support consultants and booking confirmation for customers.

Members will be solely responsible for the confidentiality and retention of any service using their personal information. In addition, the member is responsible for timely notification to thereveriesaigon.com about illegal use, abuse, security breaches and third party information to take appropriate measures.

2. The scope of information use

  • The Company uses the provided information by members to:
  • Provide services to members
  • Send notices of information exchange activities between members and thereveriesaigon.com
  • Prevent activities that damage members’ accounts or activities from forged members;
  • Contact members and resolve issues in special cases.
  • Use personal information of members for no other purpose than of confirmation and contact related to transactions at thereveriesaigon.com
  • In case of legal requirements: The company has the responsibility to cooperate to provide member’s personal information upon request from the judiciary, including the Procuracy, the court, the public security agency if the investigation involves some law violation of the customer. Also, no one has the right to infringe on the member’s personal information.

3. Time of information storage

Personal data of members will be kept until a cancellation request is made by the member, otherwise it will be protected.

4. The address of the organization collecting and managing the personal information

22 – 36 Nguyen Hue Boulevard & 57 – 69F Dong Khoi Street,
Ben Nghe Ward, District 1,
Ho Chi Minh City, Vietnam

Email: info@thereveriesaigon.com

Hotline: +84 28 3823 6688

5. Means and tools for users to access and edit their personal data

Members are free to check, update, adjust or cancel their personal information by asking thereveriesaigon.com to do this.

Members have the right to submit complaints about the seller to the management of the website thereveriesaigon.com. When receiving this feedback, thereveriesaigon.com will confirm the information, the case as reflected by the member, depending on the level, thereveriesaigon.com will promptly provide a solution.

6. Commitment to confidentiality of customer information

  • thereveriesaigon.com commits to absolute confidentiality under the privacy policy of thereveriesaigon.com. The collection and use of information by each member shall be made only with the consent of the member, except where otherwise provided for by law.
  • Do not use, transfer, distribute or disclose to third parties any personal information about a user without the consent of the member.
  • In the event that the server hosting the information is hacked, resulting in the loss of personal data of members, thereveriesaigon.com will be responsible for informing the case to the investigating authorities to promptly handle and notify members.
  • Absolutely confidential information of all online transactions of members including the digital certificate of account information on thereveriesaigon.com.
  • thereveriesaigon.com management board requires individuals to register / purchase is as members, they must provide all relevant personal information such as: Full name, contact address, telephone, and is responsible for the legality of the above information.
  • thereveriesaigon.com management board is not responsible or solves all complaints related to the interests of that member if it considers that all personal information of the member provided when the initial registration at the beginning is not correct.


1. What is a cookie?

Cookies are small text files or pieces of information that are stored on your computer or mobile device (such as a smartphone or tablet) when you visit our websites. A cookie will usually contain the name of the website from which the cookie has come from, the “lifetime” of the cookie (i.e. how long the cookie will remain on your device), and a value, which is usually a randomly generated unique number.

2. What do we use cookies for?

We use cookies to make our websites easier to use and to better tailor the websites and our products to your interests and needs. Cookies can do this because websites can read and write these files, enabling them to recognise you and remember important information that will make your use of a website more convenient (for example by remembering preference settings). Cookies may also be used to help speed up your future activities and experience on our websites. We also use cookies to compile anonymous, aggregated statistics that allow us to understand how users use our websites and to help us improve the structure and content of our websites. We cannot identify you personally from this information.

3. What types of cookies do we use?

Two types of cookies may be used on the websites, which are called “session cookies” and “persistent cookies”. Session cookies are temporary cookies that remain on your device until you leave the Site. A persistent cookie remains on your device for much longer or until you manually delete it (how long the cookie remains on your device will depend on the duration or “lifetime” of the specific cookie).

Third party cookies

We also use a number of suppliers that may also set cookies on your device on our behalf when you visit our websites to allow them to deliver the services they are providing. If you would like more information about these cookies, as well as information about how to opt-out of receiving such cookies, please see their privacy policies.

4. What cookies do we use?

Below we list the different types of cookies that may be used on WMC websites. Note that to the extent information collected through cookies constitutes personal information, the provisions in the Privacy Policy apply and complement this Cookie Policy.

  • Essential cookies

Essential cookies are necessary for the Site to work and enable you to move around it and to use its services and features. Without these absolutely necessary cookies, the Site will not perform as smoothly for you as we would like it to and we may not be able to provide the Site or certain services or features you request.

Session – Session cookies are used to maintain the state of the application. These can be managed by accepting/refusing via browser setting.

Load Balancing – Load balancing cookies are used to distribute the assets across the globe and lighten the server load. These can be managed by accepting/refusing via browser setting.

User ID – User ID cookies are used to ensure that users only see their own information. These can be managed by accepting/refusing via browser setting.

Security – Security cookies are used for security controls and checks. These can be managed by accepting/refusing via browser setting.

  • Preference cookies

Preference cookies collect information about your choices and preferences, and allow us to remember language or other local settings and customize the Site accordingly.

Language – Language cookies are used to store the language the user has selected, and to show the correct options. These can be managed by accepting/refusing via browser setting.

Location – The user’s approximate address (city, state, country/region, postal code) as determined by the IP address is retained in order to automatically select the proper country/region and show retailers and demonstration days within the area. These can be managed by accepting/refusing via browser setting.

Mobile – If the user is viewing the Site on a mobile device, a cookie is set to indicate that the main website was selected (i.e., that the device is Flash-enabled), or the non-Flash mobile site. These can be managed by accepting/refusing via browser setting.

Referencesite – The reference site is recorded to better understand the user’s preference. These can be managed by accepting/refusing via browser setting.

Last visit and activity – Date of last visit and activity and other information is recorded to be able to provide users with an update on “what’s changed on the site since your last visit,” and to better understand the user’s preferences. These can be managed by accepting/refusing via browser setting.

Recently watched video – Date and title of recently watched video is recorded to be able to better understand the user’s preferences. These can be managed by accepting/refusing via browser setting.

Flash Cookie – Flash cookies are used to enable audio and video content to be played. These can be managed by accepting/refusing via browser setting.

Page history – Page history cookies are used to track the sequence of pages the user has visited. If the user gets an error message while visiting the Site, the cookie information gets saved to a log file for error reporting and resolution. These can be managed by accepting/refusing via browser setting.

  • Social plug-in tracking cookies

Such cookies are used to track members [and non-members] of social media networks for market research analytics, and product development.

Facebook – Cookies are used to track Facebook members [and non-members] for market research analytics, and product development. These can be managed by accepting/refusing via browser setting.

  • Analytics cookies

Analytics cookies collect information about your use of the Site, and enable us to improve the way it works. For example, analytics cookies show us which are the most frequently visited pages on the Site, help us record any difficulties you have with the Site, and show us whether our advertising is effective or not. This allows us to see the overall patterns of usage on the Site, rather than the usage of a single person.

Google analytics – Google analytics cookies collect aggregate statistical data to improve Site presentation and navigation. Google supplements the aggregate data with demographics and interest information, so that we can better understand our visitors. These can be managed by accepting/refusing via browser setting.

Adobe Omniture – Adobe Omniture analytics cookies collect aggregate statistical data to improve Site presentation and navigation. These can be managed by accepting/refusing via browser setting.

Hotjar– We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices. This includes a device’s IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf.

For further details, please see the ‘about Hotjar’ section of Hotjar’s support site.

  • Cookie Marketing

Advertising Cookies are used for marketing purposes.

Advertising – Deliver behavioural/targeted advertising. These can be managed by accepting/refusing via browser setting.

Market analysis – Conduct market analysis. These can be managed by accepting/refusing via browser setting.

Campaign / promotion – Measure effectiveness of campaign. These can be managed by accepting/refusing via browser setting.

Fraud detection – Detect click fraud. These can be managed by accepting/refusing via browser setting.

5. How to manage cookies?

Although most internet browsers are initially set up to automatically accept cookies, most internet browsers allow you to change the settings to block cookies or to alert you when cookies are being sent to your device.

In addition to the options provided above, you may refuse, accept or remove cookies from the Site at any time by activating or accessing the setting on your browser. Information about the procedure to follow in order to enable, disable or remove cookies can be found on your Internet browser provider’s website via your help screen.

Please be aware that if cookies are disabled or removed, not all features of the Site may operate as intended, for example you may not be able to visit certain areas of our Site or you may not receive personalised information when you visit the Site.

If you use different devices to view and access the websites (e.g. your computer, smartphone, tablet etc.) you will need to ensure that each browser on each device is adjusted to suit your cookie preferences.

If you want to clean out all cookies left behind by the websites you have visited, you can find the third party websites that clean out tracking cookies.

These third party websites are not under our control and we do not make any representations or warranties in relation to these websites. If you decide to access these third party websites, we recommend that you review the respective terms and conditions and privacy policy of any third party site before you use the site.

6. Pixel tags

Some of the pages you visit on the Site may also collect information through the use of pixel tags (also called clear gifs) that may be shared with third parties which directly support our promotional activities and website development. For example, website usage information about visitors to our websites may be shared with our third party advertising agency to better target Internet banner advertisements on our websites. The information collected through the use of these pixel tags is not, however, personally identifiable, although it could be linked to your personal information.

7. Contact us

If you have any questions about this Cookie Policy, please contact us at info@wmcvietnam.com Please note that email communications are not always secure, so please do not include credit card information or sensitive information in your emails to us.

8. Useful links

Browser-specific help with cookies:

Internet Explorer – https://support.microsoft.com/en-GB/kb/278835
Chrome – https://support.google.com/chrome/answer/95647?hl=en-GB
FireFox – https://support.mozilla.org/en-GB/kb/delete-browsing-search-download-history-firWMCox<
Safari – https://support.apple.com/kb/PH5042?locale=en-GB
Opera – http://www.opera.com/help/tutorials/